Partners In Health Canada Privacy Policy

This Privacy Policy sets forth the policies of PIH Partners In Health Canada (“PIHC”) with respect to nonpublic information you provide to us through this web site (the “Site”). These policies may be changed at any time, in which case the revised Privacy Policy will apply to information collected after the date the Privacy Policy is posted. By accessing the Site, you agree that you have read and understand the terms and conditions of this Privacy Policy.

OUR POLICY

We recognize the value of your privacy and appreciate concerns you may have about information you provide to us when you visit us online and how we treat that information. We encourage you to read this entire Privacy Policy as it sets forth our policies with respect to personal information you provide us through our Site. Other privacy practices may apply to information you provide to us through other channels. “Personal Identifiable Information” refers to information that allows us to identify you, such as your name, address, postal code, telephone number, organization name if applicable, e-mail address, etc.

PERSONAL INFORMATION COLLECTED

At our Site, we only collect Personally Identifiable Information when voluntarily and knowingly submitted by a visitor. You can have general access to our Site and browse pages describing our organization without providing any personal information or being required to register at our Site. If you choose to make a donation to PIHC, whether by telephone, postal mail, or online, we may collect certain required financial information from you (such as your credit card information if you choose to submit your donation in that manner, and the donation amount).

Online donations are processed by a third-party service provider and you should read the section below entitled “Links and Third Party Web Sites” and familiarize yourself with the privacy terms of all such non-PIHC sites before using them.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT

We do not knowingly collect any personally identifiable information from children under the age of 13. We recommend that no one under the age of 18 submit personally identifiable information to our Site. In the event that we determine that a user of this Site is under the age of 13, we will not maintain or use his or her personally identifiable information. We will then delete any such Personally Identifiable Information from our records.

INFORMATION YOU MAY SUBMIT TO PIHC

By visiting our Site, you may have the opportunity to request information from PIHC, in which case an e-mail or other contact information may be required in order to allow us to comply with your request, and for other purposes as may be disclosed at the time the request is made. If you request information from PIHC or make a donation to PIHC, we may add your e-mail address or other contact information to our mailing list and contact you from time to time. You may elect to opt-out of receiving communications other than those relating to a specific query by (a) following the instructions in “How to Request Changes or Opt-Out of Future Communications” (below), (b) checking appropriate opt-in or opt-out boxes which may be provided on the collection form, or (c) as set forth in the communication sent from PIHC, such as a follow-up e-mail.

HOW WE USE THE INFORMATION SUBMITTED

We will use the Personally Identifiable Information you submit
(i) to send you materials or information that you have requested,
(ii) to notify you of other communications that may be of interest to you,
(iii) to process donations, and
(iv) as otherwise described in this Policy.

DISCLOSURE OF AND ACCESS TO YOUR INFORMATION

Subject to applicable law, we may disclose your Personally Identifiable Information:
(i) to unaffiliated third parties, attorneys, accountants and advisors who provide PIH with assistance or advice or are under contract to perform services for or on behalf of PIH (collectively, “Service Providers”), and who are required to uphold and maintain our policies with respect to privacy, confidentiality and the treatment of your Personally Identifiable Information, provided that any access to such information will be limited to the purpose for which such information was provided to our Service Provider;
(ii) to persons as permitted by applicable law or regulation;
(iii) to law enforcement personnel and agencies, as part of a legal process, if otherwise compelled to do so by law or in connection with any government or self-regulatory organization request or investigation, in order to protect our property or in furtherance of an investigation regarding a breach of the Site rules and policies, unauthorized access to or use of the Site or any other illegal activities; or
(iv) if you direct us to do so.

In addition, if you choose to include your Personally Identifiable Information (such as your phone number and home address) when you create “events” using our tools, such information may be publicly available on the Site. In addition, if you sign petitions, join groups or otherwise attach your Personally Identifiable Information to our initiatives, such information may be displayed on our Site or otherwise publicly available. Such displayed Personally Identifiable Information will not, however, include your contact information (such as your street address, email, phone number).

LINKS AND THIRD PARTY WEB SITES

This Policy applies solely to information collected by the Site. The Site contains hyperlinks or “links” to other sites, including access to content, products and services of our affiliated and non-affiliated sites. For example, online donations to PIHC are facilitated by our non-affiliated service provider. When you follow links to make such a donation, you will be linked to our service provider’s web site, which is subject to separate privacy and other terms and conditions. In some cases, these other web sites are made available via “framing technology”, and may appear to be part of our Site. We urge you to familiarize yourself with the individual privacy and other terms for each linked or framed site prior to submitting any Personally Identifiable Information. We are not responsible for the data collection, privacy and information sharing policies and procedures or the content of such web sites.

HOW TO REQUEST CHANGES OR OPT-OUT OF FUTURE COMMUNICATIONS

If you would like to receive a copy of the Personally Identifiable Information we have received from you, please send a request to pihcanada@pih.org or Partners In Health Canada, 890 Yonge Street, Suite 603, Toronto, ON M4W 3P4. If this information is incorrect or incomplete, please let us know, and we will correct or update it promptly. You may also ask us to remove your name and other personal information from our database, in which case we will make all reasonable efforts to do so, subject to legal and other considerations. In order to stop receiving electronic communications from us, you may unsubscribe to our publications and other communications by following the unsubscribe directions included at the end of each e-mail we send. In addition, you may always contact us at 416-646-0666, or via e-mail at pihcanada@pih.org.

CHANGES TO THIS POLICY

We will post any material changes to this Policy at least thirty (30) days prior to the changes taking effect. After the changes take effect, all current and new information will be subject to the terms of the revised Policy. Your access to or use of the Site following a change to the Policy shall be deemed to be your consent to the revised Policy.

HOW WE STORE YOUR INFORMATION

PIHC maintains physical, electronic, and procedural safeguards designed to protect your Personally Identifiable Information. Your information is stored in secure operating environments that are not available to the public. All of PIHC’s personnel and affiliates are dedicated to maintaining and upholding your privacy and security and are made aware of our privacy and security policies.

CONSENT TO PROCESSING

Subject to your opt-out choices and all of the provisions contained in this Policy, you hereby consent to the collection, processing, disclosure and transfer by PIHC of your Personally Identifiable Information for the limited purposes described under this Policy. Your consent relating to a right to transfer information referred to in this paragraph shall be deemed to include your consent to the transfer of your Personally Identifiable Information to jurisdictions that may have different levels of privacy protection than that available to you under your local law.

COOKIES

Visitors to our Site should be aware that non-personal information and data may be automatically collected by our Site through the use of “cookies.” “Cookies” are small pieces of data sent to your computer browser from our web server and stored on your computer’s hard drive. The data identifies you as a unique user and facilitates your ongoing access to and use of the Site. Cookies may be used by us to, among other things, recognize repeat visitors, frequency of visitor use, store user preferences, and to track information and usage behavior. By tracking user trends and patterns of how people search, we can better understand our user base. This helps us deliver better information and services, improve the content and administration of our Site, facilitate use of our Site by visitors and generally enhance your online experience when you visit our Site.

We may use “cookie” technology only to compile aggregate data about your visits to our Site and not to obtain personal information. We may use this information to collect demographic information and develop statistics about our user base. Most browsers are initially set up to accept cookies. You can reset7your browser to block all cookies from being loaded onto your computer or to indicate when a cookie is being sent. Please be aware, however, that refusing cookies can affect the performance of web sites and may cause some parts of our Site to not function properly.

OTHER TERMS

Your use of our Site is subject to and contingent upon your agreement with other terms and conditions, which are hereby incorporated by reference. Except as described in this Policy, PIHC will not use your Personally Identifiable Information for any other purpose unless we first obtain your express authorization. If you have questions concerning this Policy, please contact us at 416-646-0666, or via e-mail at pihcanada@pih.org.

TRAIL SOFTWARE, INC. PRIVACY POLICY

This Privacy Policy (this “Privacy Policy”) describes Trail Software’s (d/b/a Kindful) (“Trail Software”, “Kindful,” “we,” “us,” or” “our”) collection, use, and disclosure of “personal information” that may be collected by Kindful anytime you (“you” or “user”) visit our website, [https://www.kindful.com] (this “Site”). “Personal information” means information about an identifiable individual who can be directly or indirectly identified, which does not include information of an aggregate or anonymous nature where a specific individual or individuals cannot be identified.

BY SUBMITTING YOUR INFORMATION THROUGH THIS SITE, YOU CONSENT TO THIS PRIVACY POLICY AND TO KINDFUL’S) COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION ACCORDING TO THE TERMS OF THIS PRIVACY POLICY. THIS SITE IS A GENERAL AUDIENCE SITE AND DOES NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE. IF YOU ARE UNDER 13 YEARS OF AGE, YOU ARE NOT PERMITTED TO USE THIS SITE.

This Privacy Policy is applicable only to this Site and does not apply to any third party websites or to other companies or persons. This Site may contain links to, and media and other content from, other sites. Because of the dynamic media capabilities of this Site, it may not be clear to you which links are embedded in this Site and which are embedded in third-party media or content. Kindful cannot and does not guarantee the privacy policies and practices of any third party. Kindful does not control, operate, or endorse any information, products, or services of any third-party websites that may be reached through links from this Site. The use of any personal information provided by you to such third party will be governed by that party’s privacy policy. If you are unsure whether a website is controlled, affiliated, or managed by Kindful, you should review the privacy policy at each linked website to determine how that site treats your personal information.

TRAIL SOFTWARE MAY CHANGE THIS PRIVACY POLICY FROM TIME TO TIME. THE REVISED POLICY WILL BE POSTED ON THIS SITE. Your continued use of this Site after Kindful posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy and your consent to Kindful’s collection, use, and disclosure of your personal information according to the terms of the updated Privacy Policy. It is therefore important that you review this Privacy Policy regularly to ensure you are updated as to any changes. This Privacy Policy was last revised on July 1, 2019.

Information we collect and how we may use it

If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.

If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.

We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.

Please note that personal information does not include “aggregate” information, which is data we collect about a group or category of users, from which individual identities or other personal information has been removed. This Privacy Policy in no way restricts or limits our collection, use, or our ability to sell such aggregate information.

Additional Limits on Use of Google User Data: Notwithstanding anything else in this Privacy Policy, the following types of your Google data will be subject to these additional restrictions:

  • We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

  • We will not use this Gmail data for serving advertisements.

  • We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.

When we disclose your information

Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.

How we protect your personal information

Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.

You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.

Accessing your information

This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.

Cookies and other technologies

To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.

As part of our service, we also use cookies to store and sometimes track information about you. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to remind us who you are, to give you easier access to repeatedly used account information, to gather statistical information about usage, to research visiting patterns, and to help target advertisements based on user interests. In some instances, our partners and advertisers appearing at this Site may use their own cookies. Your web browser settings, which you may change at any time, determine if and how a cookie will be accepted. By changing those settings, you can accept all cookies, be notified when a cookie is set, or simply reject all cookies. If you decide to reject all cookies, please be aware that you may be required to re-enter your information more often and certain features of this Site may be unavailable to you.

Your California Privacy Rights

Residents of the State of California, under a provision of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes. Alternatively, the law provides that if the company has a privacy policy that gives either an Opt-out or Opt-in choice for use of your personal information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.

Kindful qualifies for the alternative option; it has a comprehensive privacy policy and provides you with details on how you may either Opt-out or Opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.

If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to support@kindful.com.